FAQ

Q1. Who is Cielo Waters?
Cielo Waters is a Canadian brand offering modern and reliable bathroom fixtures — including faucets, showers, and tub fillers — designed to combine timeless style with everyday functionality.

Q2. Where are Cielo Waters products made?
Our products are designed to meet Canadian standards and crafted from premium materials such as solid brass to ensure long-lasting performance and durability.

Q3. Are Cielo Waters products certified for use in Canada?
Yes. All Cielo Waters products are cUPC certified, meaning they meet the plumbing and safety standards required across Canada.

Q4. What makes Cielo Waters different from other bathroom fixture brands?
We focus on modern design, solid construction, affordability, and compliance with Canadian codes — ideal for homeowners, builders, and designers seeking quality without compromise.

Q5. Do Cielo Waters products come with installation instructions?
Yes. Each product includes detailed installation instructions. You can also contact our support team for technical guidance.

Q6. Can I install Cielo Waters fixtures myself?
While many customers choose to DIY, we recommend professional installation to ensure proper fitting and maintain warranty coverage.

Q7. Are your faucets and showers compatible with Canadian plumbing systems?
Absolutely. All our fixtures are designed for standard North American plumbing connections.

Q8. Where can I buy Cielo Waters products?
You can shop directly from our website, cielowaters.com. 

Q9. Do you offer shipping across Canada?
Yes. We ship to all provinces in Canada with reliable delivery services. Free or flat-rate shipping may apply depending on your order.

Q10. How long does delivery take?
Most orders are processed within 1–2 business days and delivered in 3–7 business days, depending on your location.

Q11. Do Cielo Waters products come with a warranty?
Yes. All our products include a limited 5 years warranty covering manufacturing defects. For warranty details or claims, please contact our support team.

Q12. How can I contact customer service?
You can reach us via our contact form on cielowaters.com/contact, or email us directly for product support or dealer inquiries.

Q13. Do you work with builders or renovation companies?
Yes, we proudly supply fixtures to home builders, designers, and renovation professionals across the GTA and Canada. Trade pricing and bulk discounts are available upon request.